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Vercel LogoAgeas Federal Life Insurance Co Ltd
22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India

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Resolution Of Grievances

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Query Resolution

Incase you have any queries related to your Application / Policy please write to support@ageasfederal.com and we will respond to you in 24 to 48 hours

Complaint Resolution

In case you have a complaint, the company shall send a written acknowledgement to you within 3 working days of the receipt of the grievance .The company shall resolve the grievance within 2 weeks of its receipt and send a final letter of resolution

Ms Reema Bhasker
Assistant Vice President - Customer and Sales Support

Ms Elizabeth Taylor
Chief Manager – IGMS & Complaints

Ageas Federal Life Insurance Co Ltd
22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India
Email : Reema.bhasker@ageasfederal.com & Elizabeth.taylor@ageasfederal.com

Mr Rajesh Ajgaonkar

Grievance Redressal Officer*

(* Also designated as Nodal Officer as per the Consumer Protection (Direct Selling) Rules, 2021)

Ageas Federal Life Insurance Co Ltd

22nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India

Email : grievance@ageasfederal.com

Head Office Number : 022 - 2302 9200

Helpline Number : 1800 209 0502 (Toll Free)