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FAQ’S related to claims process

We are available on the following service touch points:
A. Chat with Rehan your Virtual Assistant on : https://www.ageasfederal.com
B. For Self-service options you may visit our “Customer Portal” : https://mypolicy.ageasfederal.com
C. Stay connected with us through our Mobile App: Mobile app links on Google Play Store and iOS Apple Store can be accessed on: http://Onelink.to/ageasfederal.com
D. Email Desk: Write to us at support@ageasfederal.com

Rehan your Virtual Assistant on : https://www.ageasfederal.com/ will be able to answer most of your generic queries. In case you are not satisfied with the same, you can write to us at support@ageasfederal.com from your registered mail ID

Given the difficult times, we urge you to request for only critical policy alteration requests. You can visit the customer portal, https://mypolicy.ageasfederal.com/, to transact certain policy alteration requests. You can also email us your request on support@ageasfederal.com from your registered mail ID

- The Nominee or Appointee (in case of minor Nominee) last recorded under the policy in case of policy on own life.
- The Proposer in case the policy is not on own life.
- Assignee in case the policy was assigned.
- Trustee under MWPA (Married Woman Protection Act) policies / Karta in case of HUF (Hindu Undivided Family) policies.

In such circumstances, it is termed as "Open Title" situation. The Company would require the proof of title / Succession Certificate issued by the competent court. The Succession Certificate should specifically provide orders for disbursement of policy monies. If,however, the deceased has left a Will, a probate of the Will is required along with the copy of the Will.

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Document Required For Death Claim

  • Death Claim Form
  • Copy of Death Certificate Issued by Govt / Relevant Authority
  • Cancelled cheque/Bank Statement/Bank Passbook of the nominee’s bank account (containing IFSC code)
  • Attested copy of nominee’s photo ID, Relationship Proof and Residential proof
  • Original Policy Document
  • Medical records at the time of death and documents related to any past illnesses of the insured person
  • Physician Statement
  • Employer's Certificate, if employed

  • Death Claim Form
  • Copy of Death Certificate Issued by Govt / Relevant Authority
  • Cancelled cheque/Bank Statement/Bank Passbook of the nominee’s bank account (containing IFSC code)
  • Attested copy of nominee’s photo ID, Relationship Proof and Residential proof
  • Original Policy Document
  • First Information Report, Inquest / Panchanama and Post mortem report (in case of accidental death)
  • Physician Statement
  • Employer's Certificate, if employed
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Registered Address: Ageas Federal Life Insurance Co Ltd, 22 nd Floor, A Wing, Marathon Futurex, N. M. Joshi Marg, Lower Parel (East), Mumbai 400013, India.

IRDAI Registration No. 135, 19 th Dec, 07. Corporate Identity Number (CIN) - U66010MH2007PLC167164.

Information & Cyber Security Policy Statement adopted by AFLI - We are committed to ensure Confidentiality, Integrity, Availability and Security of our Physical and Information Assets always for serving the needs of interested parties.

Translations of Ageas Federal Life Insurance web pages in vernacular is meant for the restricted purpose of user’s ease of understanding it in his/her language. In case of any discrepancy and for all official & legal purposes, the English version of the web pages shall prevail.

BEWARE OF SPURIOUS/FRAUD PHONE CALLS! : IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.

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