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Depending on the type of the policy, the process to file a claim will vary

• Life Insurance claim - If the insurance policy is purchased by an individual, the nominee can directly file a death claim. Click here to know the process of raising a claim and documents required. Claims under Pension/Annuity policies to follow the same process
• Group MRTA Insurance claim - Insurance policies which provide Individual loan, e.g. house vehicles etc. Mortgage, purchase an MRTA policy to protect your family home in case of disability or death. Click here to know the process of raising a claim and documents required. Claims under Pension/Annuity policies to follow the same process.
• Health Insurance claim - These are claims raised under health policies for medical related expenses incurred by the life assured. Rider claims also are considered as health claims. Click here to know the process of raising a claim and documents required

For all other policies the nominee can intimate a claim by submitting the following documents

Mandatory documents required for claim registration:

• Death Claim Form
• Attested copy of Death Certificate of the Deceased Member issued by proper authority
• Officially Valid documents of Beneficiary (KYC documents) – For example: the passport, the driving license, proof of possession of Aadhaar number, the Voter's Identity Card issued by the Election Commission of India, job card issued by NREGA duly signed by an officer of the State Government and letter issued by the National Population Register containing details of name and address.
• Pan Card of beneficiary or if Pan card is not issued then Form 97 from beneficiary.
• Bank Account details with IFSC code of Beneficiary

Additional documents will also be required, depending on the type of death, for faster processing of your claim.

Note:

Claim should be submitted by the nominee mentioned in the policy document.

In the event of death of the nominee, legal heir of the nominee can submit a claim by providing the following documents:

• Nominee death certificate along with
• Indemnity bond of Rs 500/- along with
• Form to be completed and signed by the Surety and
• Form of Application to Dispense with Legal Evidence of Title from the claimant.

Important points to be followed for faster processing of claim:

• Claimant name to be as per the proof submitted
• Contact number of the claimant is mandatory to ensure periodic update on claim status. Email address if available, will help us sent claim related communication
• Share clear copies of the supporting documents
• Provide all documents as mentioned in the claim form (Mandatory, Additional documents) at the time of claim submission
• Bank details of claimant is important to process claim amount is processed electronically

The documents can be submitted through any of the following option:

• Branch: Submit the documents at the nearest ageasfederal Life Insurance branch. To locate the nearest branch, visit www.agefederal.com/branchlocator
• Website: Upload the documents online in claims section of the website www.ageasfederal.com > claims > file a claim
• Mail us: Courier the documents to Ageas Federal Life Insurance Co.Ltd.22nd Floor , A Wing Marathon Futurex, N M Joshi Marg, Lower Parel (East), Mumbai-400013 Maharashtra

• Claim should be submitted by the nominee mentioned in the policy
• In the event of death of the nominee, legal heir of the nominee can submit a claim by providing of the following documents:
• Nominee death certificate along with
• Indemnity bond of Rs 500/- along with
• Form to be completed and signed by the Surety and
• Form of Application to Dispense with Legal Evidence of Title from the claimant.

The following touchpoints are available for any assistance on the claim process:

1. Branch Visit - Ageas Federal Life Insurance.

• Visit the nearest branch of Ageas Federal Life Insurance and provide details of Life Assured, such as the policy number, name, date & cause of death along with necessary documents.
• Branch Support Execute (BSE) will provide guidance regarding the claim process and necessary documentation.
• Post receipt of claim documents, BSE’s will Immediately provide acknowledgment, shall inward the claim documents and forward all the documents to support@ageasfederal.com or E-SCAN on same day for further processing.

2. Branch Visit – Federal Bank.

• Visit the nearest branch of Federal Bank and provide details of Life Assured, such as the policy number, name, date & cause of death along with necessary documents.
• Branch Staff will provide guidance regarding the claim process and necessary documentation.
• Post receipt of claim documents, Branch Staff will Immediately provide acknowledgment, shall inward the claim documents and forward all the documents to support@ageasfederal.com.

3. Email Intimation

• Send an email to support@ageasfederal.com and provide details of Life Assured, such as the policy number, name, date & cause of death along with necessary documents which will be tagged in C2S2 system and acknowledgement email will be sent.
• Claims Department will provide guidance to the Claimant regarding the claim process and assist in completion of documentation process.
• Post receipt of claim documents, Claims Team will Immediately acknowledge the receipt of claim intimation.

4. Phone Call

• Call Toll-Free No 1800 209 0502 and provide details of Life Assured, such as the policy number, name, date & cause of death.
• Call Centre team will provide guidance regarding the claim process and required documents.

After receiving the claim request along with mandatory documents, we review the claim and communicate the requirement (if any) or decision the claim within the regulatory timeframe mentioned below

Average time for death claim decisioning – As per Insurance Regulation And Development Authority Of India (IRDAI)

A death claim is rejected in case of 'non-disclosure' or 'misstatement' of material facts discovered at claim stage or any act fitted to deceive or any omission as the law specially declares to be fraudulent.

• When a fact that affects the policy issuance decision is not disclosed in the proposal, it is termed as, 'non-disclosure'. For example, when an applicant suffering from kidney failure does not inform the insurer about the same in the proposal form, it is termed as non-disclosure
• Similarly, withholding information or providing incorrect information while answering questions in the insurance proposal form is termed as, 'misstatement'. For example, when an applicant overstates his or her income or discloses incorrect occupation, nationality, hobbies & habits then it is called a misstatement

• If your claim was accepted and you are not satisfied with the claim amount processed or require clarification on the claim amount, you may write to support@ageasfederal.com
• In case your claim was rejected, and you wish to represent the claim (decision review), you may write to Company’s Grievance Redressal Committee (GRC) on below mentioned address:
  Grievance Redressal Committee – Ageas Federal Life Insurance Co.Ltd.22nd Floor , A Wing Marathon Futurex, N M Joshi Marg, Lower Parel (East), Mumbai-400013 Maharashtra

• If death due to suicide is within one year of policy issuance or within one year of policy re-instatement, then either a percentage of the premium amount or fund value as may be applicable in the policy is paid
• If death due to suicide is after one year of policy issuance or one year of policy being revived, death benefit as per the policy terms and conditions is payable

Life insurance is an agreement between you and an insurance company where the insurer agrees to provide you with financial protection against life risks. In exchange for this protection, you pay a fee, which is known as a premium.

A Life insurance claim is a formal request made by the beneficiaries of the policy holder to the insurance provider to provide them with the money or benefits promised in the policy after the insured person has passed away.

Here are mainly 3 types of life insurance claims:

1. Life insurance (death) claim: If the person insured by the policy (life assured) passes away during the term of the policy, the person mentioned as the nominee in the policy will need to file a life insurance claim to receive sum assured/death benefit.

2. Rider claim: These are additional benefits, added to the original life insurance policy on payment of extra premium. There are different types of riders attached to a life insurance plan,

a. Accidental death rider: This is paid along with the life insurance benefit; in case the person passes away due to an accident

b. Critical illness rider/ Permanent Disability rider: For any of these riders the policy holder can file claim if he/she is diagnosed with any of the conditions listed in the policy document.

3. Maturity claim: Few life insurance policies also have a maturity benefit which is payable at the end of the policy term. This means when the policy tenure ends and the policyholder survives the whole policy tenure a certain amount is paid to the policyholder itself. This is a payment made to policy holder’s bank account if no insurance claim was made on the policy. To receive this benefit, the policy holder needs to pay all premiums regularly and stay invested till the end of the policy term and keep bank account details updated in case of any changes.

There are three Types of assignment:

• Absolute assignment is the transfer of the entire right, title and interest in the policy to the assignee.
• Conditional assignment is the transfer of the right, title and interest subject to the fulfillment of a condition/event.
• Partial Assignment is the transfer of benefits to the extent of Creditor’s interest."

Yes, assignment is permitted for all policies, except those which are purchased under Married Women's Property Act (MWPA) and pension plans.

The documents mentioned below need to be submitted to us:

• Original Policy Document. (Not Mandatory)
• Assignment Form duly filled and signed by Assignor and Assignee.
• Loan Sanction/Acceptance letter.
• The Policy Bond will be dispatched to Assignee post endorsement."

Yes, you will need to submit your original policy document along with your assignment form. The assignment is endorsed on your policy document and then sent to the assignee and assignor is intimated. In case of policy document not available, we issue a letter endorsing the assignment of the policy to the assignee.

The person to whom the right is transferred is called the "assignee".

The person / Financial Instituion who transfers his right is called the "assignor" (i.e. the Policyholder).

Only Inforce, Active and paid up policies can be assigned.

Forms are available at: https://www.ageasfederal.com/services/policy-servicing-forms

When you assign your policy, it shall automatically cancel the nomination. The nomination will get cancelled to the extent of the interest of the insurer or assignee in the policy. The nomination will get revived upon re-assignment.

Whenever you assign your policy, you need to send a notice of such assignment to the insurer. An assignment will only be operative against the insurer if the following conditions are satisfied:

• A notice in writing of such assignment is received by the insurer
• The endorsement/instrument by which the endorsement is made or its copy, certified to be correct by both assignor and assignee or their duly authorised agents, have been delivered to the insurer.

Where there is more than one assignment, the priority of the claims will be decided based on the order in which notice of assignment was delivered to the Company.

Where there is more than one assignment, the priority of the claims will be decided based on the order in which notice of assignment was delivered to the Company.

The change in rights and liabilities depends upon the type of assignment:

Absolute assignment:

• Right of ownership of the policy is transferred to the assignee
• Responsibility to pay future premiums is transferred to the assignee
• Right of servicing is transferred to the assignee

Conditional assignment: Right of ownership, responsibility to pay future premiums and right of servicing is as per the terms of the assignment"

Reassignment means transferring the beneficial interest, right and title under a life insurance policy back to the original policyholder.

To reassign policy, the documents mentioned below need to be submitted at your nearest branch or mail us at support@ageasfederal.com

• Original Policy Document.(Not mandatory)
• Assignment Form duly filled and signed by Assignor and Assignee.
• Loan Closure Letter from the financial Institution

Forms are available at: https://www.ageasfederal.com/services/policy-servicing-forms

The Policy Bond will be dispatched back to Policy Holder once the policy is reassigned.

COE stand for Certificate of Existience which need to be fulfilled by the customer once in a year for an annuity plan. It has to be submitted before the annuity payout due date.

Please download the COE form from the link: https://www.ageasfederal.com/services/policy-servicing-forms Forward the scanned copy of form duly attested by authorised personnel as specified on the certificate of insurance at support@ageasfederal.com or submit at nearest AFLI branch.

You may also submit the COE online on AFLI WhatsApp BOT - 9076497505

The Nominee or the familymembers of the Life Assured should inform the branch office of Ageas Federal about the death of the Life Assured. Alternatively, they can directly intimate the claim by writing to:

The Claims Department, Ageas Federal Life Insurance,
23rd Floor, A Wing,Marathon Futurex
N. M . Joshi Marg, Lower Parel(E), Mumbai - 400013

The Nominee or Appointee (in case of minor Nominee) last recorded under the policy in case of policy on own life. The Proposer in case the policy is not on own life. Assignee in case the policy was assigned. Trustee under MWPA (Married Woman Protection Act) policies / Karta in case of HUF (Hindu Undivided Family) policies.

Death claim is admissible irrespective of the country in which death has happened. Settlement of a claim is based on assessment post receipt of all the required documents and investigations (wherever applicable) – as far as all details were correctly disclosed in the application for issuance.

In such circumstances, it is termed as "Open Title" situation. The Company would require the proof of title / Succession Certificate issued by the competent court. The Succession Certificate should specifically provide orders for disbursement of policy monies. If, however, the deceased has left a Will, a probate of the Will is required along with the copy of the Will. On a case to case basis, we may provide the Open title documents format which needs to be duly submitted to us for further processing and the documents mentioned earlier may be waived.

You can track your status of your claim on https://www.ageasfederal.com/claims#document.

Insurance proceeds can be repatriated in NRE account in the proportion of the premiums being paid from NRE source.

To receive payment in an NRE account, proof of premiums paid from an NRE account (bank statement of policy holder) will have to be submitted by the nominee. In case the same is not available, then insurance proceeds can be credited in an NRO or any other Indian savings bank account.

If death due to suicide is within one year of policy issuance or within one year of policy re-instatement, then either a percentage of the premium amount or fund value as may be applicable in the policy is paid.

If death due to suicide is after one year of policy issuance or one year of policy being revived, death benefit as per the policy terms and conditions is payable.

Yes, claim amount is payable even in case of death due to accident.

These documents are collected to verify and authenticate the bank account details provided by nominee for receiving the insurance claim. This also ensures that the claim amount is quickly transferred via electronic mode in the nominees bank account.

Life insurance is an agreement between you and an insurance company where the insurer agrees to provide you with financial protection against life risks. In exchange for this protection, you pay a fee, which is known as a premium.

A Life insurance claim is a formal request made by the beneficiaries of the policy holder to the insurance provider to provide them with the money or benefits promised in the policy after the insured person has passed away.

There are mainly 3 types of life insurance claims:

1. Life insurance (death) claim: If the person insured by the policy (life assured) passes away during the term of the policy, the person mentioned as the nominee in the policy will need to file a life insurance claim to receive sum assured/death benefit.
2. Rider claim: These are additional benefits, added to the original life insurance policy on payment of extra premium. There are different types of riders attached to a life insurance plan,
   • Accidental death rider: This is paid along with the life insurance benefit; in case the person passes away due to an accident
   • Critical illness rider/ Permanent Disability rider: For any of these riders the policy holder can file claim if he/she is diagnosed with any of the conditions listed in the policy document.
3. Maturity claim: Few life insurance policies also have a maturity benefit which is payable at the end of the policy term. This means when the policy tenure ends and the policyholder survives the whole policy tenure a certain amount is paid to the policyholder itself. This is a payment made to policy holder’s bank account if no insurance claim was made on the policy. To receive this benefit, the policy holder needs to pay all premiums regularly and stay invested till the end of the policy term and keep bank account details updated in case of any changes.

A life insurance claim is accepted only for insurance policies that are active and in which all premiums have been paid. Policies that have lapsed due to non-payment of premiums, foreclosed(terminated) or surrendered are not eligible for filing a life insurance claim.

A death claim is rejected in case of 'non-disclosure' or 'misstatement' of material facts discovered at claim stage or any act fitted to deceive or any omission as the law specially declares to be fraudulent.

When a fact that affects the policy issuance decision is not disclosed in the proposal, it is termed as, 'non-disclosure'. For example, when an applicant suffering from kidney failure does not inform the insurer about the same in the proposal form, it is termed as non-disclosure.

Similarly, withholding information or providing incorrect information while answering questions in the insurance proposal form is termed as, 'misstatement'. For example, when an applicant overstates his or her income or discloses incorrect occupation, nationality, hobbies & habits then it is called a misstatement.

Claim should be submitted by the nominee mentioned in the policy.

In the event of death of the nominee, legal heir of the nominee can submit a claim by providing any one of the following documents:
Nominee death certificate along with succession certificate
OR
“Will” of the Life Assured or the nominee who died last OR Indemnity from the current nominee along with No Objection Certificate (NOC) from the remaining legal heirs.

Follow below steps to update mobile number through online portal.

1. Visit www.ageasfederal.com & Click on Login.
2. Go to Profile Section
3. Click on edit symbol which is appearing beside of Mobile Number

Follow below steps to update PAN through online portal.

1. Visit www.ageasfederal.com & Click on Login.
2. Go to Profile Section.
3. Click on edit symbol which is appearing beside of PAN.

Policy needs to be in Active status.

1. Request Form (Insurance Changes form)
2. Valid Date of Birth Proof
3. Scanned copy of KYC document. Any one of the following Valid KYC Document:
   
   • Passport Copy
   • Voter Id
   • Driving License Copy
   • Job Card issued by NREGA
   • Letter issued by National Population Register
   • Any other document as notified by the Central Government
   • Masked copy of Aadhaar Card with last 4 digits visible

Currently the option for updating date of birth not available through customer portal.
For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com

To update / change your name in your policy log in to the customer portal by << Customer portal link >>

1. Visit www.ageasfederal.com & Click on Login.
2. Go to Profile Section.
3. Click on edit symbol which is appearing beside of Name.

Or

By sending us an email attaching the scanned copy of the form along with the required KYC documents at support@ageasfederal.com

Follow below steps to update email id through online portal.

1. Visit www.ageasfederal.com & Click on Login.
2. Go to Profile Section.
3. Click on edit symbol which is appearing beside of email id.

To update / change your address in your policy log in to the customer portal by << Customer portal link >>

1. Enter your registered mobile number and click proceed. Please enter the OTP that you have received on your registered mobile number and click on proceed.
2. Go to Profile
3. Click on the "edit" option next to address enter the OTP received on your registered mobile number >
4. click on "Proceed" > select address type > Select if it is the correspondence address Yes/No >
5. enter address line 1, address line 2, address line 3, country, state, town, pin code, requirement type >
6. Select a document type > upload a self-attested document copy of the selected document >
7. click on "Update"

OR

By sending us an email attaching the scanned copy of the form along with the required KYC documents at support@ageasfederal.com

1. Passport copy
2. Voter ID card
3. Driving License copy
4. Job Card issued by NREGA
5. Letter issued by the National Population Register
6. Any other document as notified by the Central Government, viz., Aadhaar Card

In case the officially valid document furnished by the customer does not contain updated address, the following documents shall be deemed to be officially valid documents for proof of address.

1. Application for general change form or request letter duly signed by the policyholder along with a self-attested address proof.
2. If the policyholder has signed in vernacular language, then vernacular declaration is mandatory.
3. In case there is a thumb impression on the general change form, then signature of the witness/Insurance agent is mandatory.
4. In absence of written request (e.g. request from customer care, request from e-mail etc) the contact details will be marked as non preferred.

Policyholder can request for issuance of duplicate policy document, in case it is lost, stolen or destroyed / mutilated.

The original Policy Document is a mandatory document for processing any claim; however if the same is lost or misplaced we may call for some alternate document/s and the claim is processed further.

• Request for policy cancellation should be within the free look period of 30 days from the date of receipt of policy document.
• Policy needs to be Inforce

1. Free look form
2. Personalised cancelled cheque or bank statement
3. Scanned copy of KYC document. Any one of the following Valid KYC Document:
   • Passport Copy
   • Voter Id
   • Driving License Copy
   • Job Card issued by NREGA
   • Letter issued by National Population Register
   • Any other document as notified by the Central Government
   • Masked copy of Aadhaar Card with last 4 digits visible

TDS is applicable on Free Look of ULIP policies for NRI/OCI/PIO/FRN status

Currently the option for policy cancellation is not available through the customer portal.

Customer’s may request for modifications to existing policy terms and conditions or request for a change to another available plan. This is processed through cancellation of the existing policy and issuance of a new policy.

Stamp Duty and applicable charges are deducted. Information on the same forms a part of the policy document.
For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com

1. Fund Switch request can be accepted for policies with In force status.
2. If the policy is assigned, then request should be received from the Assignee.
3. Direction or redirection to any fund must be at least 15% of premium.
4. If the request is received before 3.00 p.m. i.e. pre-cut-off, then the same business day NAV will be allocated to the customer.
5. If the request is received after 3.00 p.m. i.e. post cut-off, then the next business day NAV will be allocated to the customer.

Auto Switcher form

Yes, option for Fund Switch and Future Premium Redirection is available online. You can login to our customer portal and avail this option.

Currently we do not have the option for Auto Switch Online.

There are no charges payable on Fund Switching.

There is no limit on number of Switches allowed.

You can opt for a fund switch even if you have opted for an Auto Switch. For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com.

Policy needs to be in Active status

1. Request Form (Insurance Changes form)
2. Valid Date of Birth Proof
3. Scanned copy of KYC document. Any one of the following Valid KYC Document:
   • Passport Copy
   • Voter Id
   • Driving License Copy
   • Job Card issued by NREGA
   • Letter issued by National Population Register
   • Any other document as notified by the Central Government
   • Masked copy of Aadhaar Card with last 4 digits visible

Currently the option for updating Gender is not available through customer portal.
For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com

Forms are available at: https://www.ageasfederal.com/services/policy-servicing-forms

Terminal Bonus is paid once, i.e. at the time of maturity of the policy as a sort of loyalty bonus given to a policyholder for maintaining the policy till maturity.

Paid-up value refers to the reduced sum assured that the insurance company provides if the policyholder stops paying premiums after completing the minimum number of required premium payments as specified in the policy terms and conditions.

It is the bonus that we may pay in the event of a claim before the next reversionary bonus declaration (if any).

The Insurer may accept your assignment if there is an insurable interest. The following conditions are evaluated for assignment:

• In the interest of the policy holder
• Bonafide
• Not against public interest
• Not for the purpose of trading

Yes, when you may assign a policy in favor of the Insurer as per the terms and conditions of the policy.

Under this option, we will pay you the guaranteed annual payout on each of the guaranteed annual payout dates.

If the insured person is a minor, the policy will automatically vest in the insured person upon attaining the vesting age of 18 years. At that point, the insured person becomes the absolute owner of the policy, and the previous policy owner will no longer have any rights or interests in it. All policy benefits will thereafter be processed in favour of the insured person.

It is the bonus that we may add to the policy during its term as a result of the bonus declared by the Board of Ageas Federal Life Insurance Company. (If any).

This option allows you to pay the premium for a limited period, but the life insurance cover continues throughout the policy tenure.

In case of death due to an accident, your nominee/ legal heir will be paid AD benefit as per the payout option chosen by you and at any time.

In the unfortunate event of death, the amount of loan or any portion thereof remains outstanding; we will deduct the same together with the accured interest before settling the claim.

e Insurance Account is absolutely FREE to the policy holder - the policy holder does not have to pay anything to open an e Insurance Account.

For Opening e-Insurance account KYC documents are compulsory i.e. Proof of Identity, Proof of Address & Proof of Date of Birth.

Insurance Repository' is a company formed and registered under the Companies Act, 1956. It has also been granted a certificate of registration under the "Guidelines on Insurance repositories and electronic issuance of insurance policies" by IRDA.

eIA (Electronic Issuance Account) Is an Digital platform provided by Insurance repositories This e-Insurance account facilitate the policyholder by providing access to the insurance portfolio at a click of a button. This will help eIA holder to keep a track of insurance policies under one umbrella.

1. The policy should have the feature of loan facility as per the product.
2. The policy should have attained a surrender value as per the terms and conditions specified under the policy document.
3. The policy status at the time of availing a loan should be In Force or Paid Up.

The minimum eligible loan amount is INR5,000.

The maximum eligible loan amount under an insurance policy is typically a percentage of the policy’s surrender value, subject to the terms and conditions of the policy.

Products that offer loans are
Participating Plans
Non-Participating Plans

1. Term Plans
2. Unit Linked Plans
3. Annuity Plans
4. Health Plans
5. Group Products

The interest rate applicable on a loan against an insurance policy is determined by the insurer and is typically linked to the prevailing policy loan interest rate declared from time to time. The rate may vary across products and is subject to the insurer’s terms and conditions.

1. Interest rates are fixed for every loan availed.
2. Interest Rates are however revised every 1st of Feb and 1st of August.

Yes - Customer can avail multiple loans under one policy.

1. Loan Application form.
2. Copy of PAN and KYC
3. Personalised Cancelled Cheque
4. FATCA form

*In the case of auto vesting, all the above documentation of the LA (Life Assured) is required.

There is no penalty; however, if at any time the total loan outstanding—including accrued interest and any applicable expenses—exceeds the policy’s surrender value, the policy will be foreclosed and no further benefits will be payable.

Interest is applicable on every monthiversary. Any outstanding interest is capitalized 30 days post Policy Anniversary date.

There are no additional charges apart from the interest applicable.
For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com.

Maturity payout is amount guaranteed to be paid out to the policyholder / assignee / Trustee as on the date of maturity of the policy as per the terms and conditions of the policy contract.

Your maturity payout will be credited directly to your registered bank account once the policy reaches its maturity date. Please ensure your bank details and KYC information are updated with the insurer so that the payout can be processed smoothly.

Below are the documents generally required for Maturity Payout.
Cancelled Cheque/ Bank Statement / Copy of Bank Passbook
In order to expedite the payout, we would like to request that you kindly submit the following documents at the earliest:

1. Original Policy Pack (In case, the policy is in electronic form, a policy document is not required).
2. Maturity Form (available on https://www.ageasfederal.com/services/policy-servicing-forms)
3. Updated Bank details (A copy of Personalized Cancelled Cheque or Bank statement duly attested by the Bank) and in case the bank account is NRE, then we will need a bank confirmation letter of premiums paid through a NRE account.
4. Self-Attested PAN/ Form 97 and any one of the following valid KYC:
   
   1. Passport Copy
   2. Voter Id
   3. Driving License Copy
   4. Job Card Issued by NREGA
   5. Letter issued by National Population Register
   6. Any Other document as notified by Central Government
   7. Masked Aadhaar Card Copy
5. FATCA_CRS Declaration (available on https://www.ageasfederal.com/services/policy-servicing-forms)
6. In case your policy is assigned, then provide an NOC from the assignee, else payment will be processed in favor of the assignee.
7. In case your policy is under MWPA, the above details of the trustee are required.

The said documents can either be submitted at your nearest Ageas Federal branch office or can be couriered to us at our head office address mentioned on the letter. You can now upload documents on Ageas Federal Life Insurance WhatsApp no.+91 9076497505. Or click on WhatsApp Upload Link. through your mobile.

For any further assistance, call our Customer Support Centre at the toll-free number 1800-209-0502 or contact your Agent or email us at support@ageasfederal.comsupport@ageasfederal.com

Note: In case of Auto vesting documents of Life Assured required.

Proof of Premiums paid through NRE account incase the payout is to be processed in NRE account.

• PAN Copy / Form 97
• FATCA form in case residential status NRI.

The form can be downloaded from https://www.ageasfederal.com/services/policy-servicing-forms

To view the nominee details, please visit www.ageasfederal.com >> Click on Login >> Go to MY Policies >> Click on "View Plan Details"

A nominee is a person who is designated to receive the benefits of a life insurance policy in the event of the policyholder's death.

Yes. The policy can be nominated at inception or added/ changed during the term of the policy. You may visit at your nearest branch or mail us at support@ageasfederal.com by filling the nomination form which is available on below path.
https://www.ageasfederal.com/services/policy-servicing-forms

Yes – GST is levied on life insurance premium (initial as well as renewal) paid by a Non-resident customer. However, the customer can claim a refund of the GST component, provided premium is paid through an NRE account.

No - Refund of GST to NRI customers is applicable only for Non-Unit Linked Policies.

• Declaration Form (Annexure GST Declaration Form)
• Statement of account of premium paid from NRE account
• Proof of foreign address
• FATCA Declaration Form

Yes – The customer is required to submit all the documents listed in Question 3. Incomplete request received will not be processed.

Customer will have to submit the relevant details post payment from NRE account.

Refund can be claimed only once, by the customer post payment of due premiums, subject to such premiums being collected and accounted for in respective Financial Years. i.e.

• Refund can be claimed by customer on or before 30th September in a FY for premium paid in previous FY. (i.e. Customer can claim refund of premium paid in FY 2019-20 by 30th Sep 2020)
• Refund can be claimed by customer for any premiums paid in current FY on or before 30th September of the subsequent FY. (i.e. Customer can claim refund of premium paid in FY 2020-21 till 30th Sep 2021 only) Refund will be initiated only once the premium is received and settled for the dues.

• All the documents need to be submitted to support@ageasfederal.com email ID, clearly mentioning and “GST Refund for NRI” in subject line.
• GST related documents are be submitted online through customer portal

For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com

1. Partial Withdrawal Form
2. Scanned copy of Personalized Cancel cheque / Bank statement / Passbook copy
3. Pan Copy
4. FATCA Form (if nationality is NRI)
5. Scanned copy of KYC document. Any one of the following Valid KYC Document
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6. Passport Copy
7. Voter ID
8. Driving License Copy
9. Job Card issued by NREGA
10. Letter issued by National Population Register
11. Any other document as notified by the Central Government
12. Masked copy of Aadhaar Card with last 4 digits visible

For Auto Vested Policies documents of the Life Assured are required. Request is placed on hold otherwise

Yes, Life Insurance policies are subject to TDS, if any sum received by an insured is not exempted under section 11 read with Schedule II(2) of the Indian Income Tax Act of 2025

Currently, our customers are unable to process partial withdrawal request online. For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com

Steps to download:

1. Visit www.ageasfederal.com & Click on Login.
2. Click on E-statements >> Premium Certificate.
3. Select the policy number >> Select financial year and click on download

Steps to download:

1. Visit www.ageasfederal.com & Click on Login.
2. Click on E-statements >> Unit Statement.

You can download policy related statements by logging into the customer portal https://mypolicy.ageasfederal.com/ or you can also email us your request on support@ageasfederal.com from your registered mail ID.

• Policy needs to be in Inforce status at the time of Mode change.
• All outstanding premium dues need to be paid.
• Mode change is not permissible of the policy is Grace period.
• Change in frequency will be effective from next policy Anniversary.

1. Request Form (General Changes form)
2. Scanned copy of KYC document. Any one of the following Valid KYC Document.
   
   1. Passport Copy
   2. Voter Id
   3. Driving License Copy
   4. Job Card issued by NREGA
   5. Letter issued by National Population Register
   6. Any other document as notified by the Central Government
   7. Masked copy of Aadhaar Card with last 4 digits visible

Currently the option for change in policy mode is not available through customer portal.

Request for change in mode needs to be submitted one month before the premium due date. For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com.

The 'Premium Receipt' shows the amount of premium that you have paid for your policy. It can be submitted as an investment proof to the taxation authority for availing tax^ benefits. If you pay your policy premium in advance, a payment acknowledgement will be given to you, but the premium receipt will be generated after your premium due date.

The 'Tax/Premium Paid Certificate' is a document that displays the total premium that you have paid for all your policies in a specific financial year. You can use this document as an investment proof for tax filing.

You are compromising your financial goals and family protection by not paying the premium on time. If you do not pay the premium on time, your policy will lapse and you will not be eligible for any policy benefits.

As per regulatory guidelines / product features, part payment is not allowed.

The premium can be made 30 days prior in advance.

The modes available are FedMobile, Website, UPI Wallet Applications, NEFT/RTGS, NACH, InstaPay, BBPS, CSC, AFLI Branch, Federal Bank Branch, IDBI Bank Branch

We currently do not charge any interest on late payment of the premium. But we recommend not to delay the payment and enjoy your policy benefits and protect yourself and your family.

You can pay your premiums through any of our digital payment avenues mentioned below:-

Visit our web https://www.ageasfederal.com/services/pay-premium or through Ageas Federal mobile app available on Android and IOS users to pay premium through credit card, debit card, netbanking, wallets, etc. . You just need to enter your policy number and date of birth for authentication.
Ageas Federal Bank account holders can inform their respective bank branches to transfer renewal premium amount to us.

Policy holder can apply for the revival of the policy within the revival period by paying the due premium, reinstatement charges and submitting the Personal Health Declaration form (if applicable). The revival of policy is subject to underwriting.

PHS stand for "Personal Health Statement" which is required to be submitted to revive the policy.

PHS is required to be submitted to revive the policy. Thus, we recommend to always pay your premium on Due date or register for Nach allowing us to debit your account on due date.

Personal Health Statement, available on our website needs to be submitted to revive the policy. Basis disclosures made in this document we may ask for additional medical checkup or reports.

We allow a grace period of 30 days for yearly, quarterly, half yearly modes and 15 days for monthly mode to pay the premium. If customer is not making the premium within a grace period, then policy gets lapsed.

1. Surrender request can be accepted for policies that have the status of Inforce, Paid up.
2. The request should be received on completion of the policy lock-in period.
3. In case of Unit linked plans, the date and time stamp is mandatory on the request form. This is required for NAV allocation.
   • If the request is received before 3.00 p.m. i.e. pre-cut-off, then the same business day NAV will be allocated to the customer.
   • If the request is received after 3.00 p.m. i.e. post cut-off, then the next business day NAV will be allocated to the customer.

1. Application for Surrender Request Form
2. In case the client holds an E-Insurance account then policy document is not required.
3. PAN copy
4. Personalized Cancel cheque/Bank statement /Passbook copy (Bank confirmation of premium payments through NRE account is mandatory for payouts to NRE Account
5. Scanned copy of KYC document. Any one of the following Valid KYC Document
   
   • Passport Copy
   • Voter Id
   • Driving License Copy
   • Job Card issued by NREGA
   • Letter issued by National Population Register
   • Any other document as notified by the Central Government
   • Masked copy of Aadhaar Card with last 4 digits visible
6. Original or Scanned copy of Open Market Annuity Purchase Form (For annuity purchase in case of pension plans)
7. Original or Scanned copy of FATCA_CRS declaration
8. If the policy is assigned, then, request for surrender should be received from assignee or Policy holder
9. In case of a MWPA policy then the request should be received from Trustee/Beneficiary and in case of HUF policy the request should be received from Karta.

Customer has to opt for annuity purchase for either 2/3rd surrender value or for 1/3rd of the surrender value will be paid to the customer.

• For Unit Linked Policies – The fund value as on date of surrender is paid
• For Non Unit Linked Policies – The surrender value is as per the policy terms and conditions.

Yes, Life Insurance policies are subject to TDS if any sum received by an insured is not exempted under Section 11 of the Indian Income Tax Act of 2025.

Policy loan in Non Unit Linked Policies and Partial Withdrawal in Unit Linked Policies can be an option in lieu of surrender.
For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com.

Yes, Life Insurance policies are subject to TDS if any sum received by an insured is not exempted under Section 11 of the Indian Income Tax Act of 2025.

It is applicable to all the policyholders, where any of the following indicia is true:

• Citizenship or tax residency outside India
• Place of birth outside India
• Mailing or residence address (including P.O. Box) outside India
• Telephone number (residence or mobile) outside India
• Standing instruction of transfer funds to an account domiciled outside India
• Power of attorney or signatory authority granted to a person with address outside India
• A "hold mail" instruction or "in-care-of" address in a jurisdiction outside India if the reporting financial institution does not have any other address on file for the account holder

Central Board of Direct Taxes (CBDT) has notified rules on due diligence, maintenance of information and reporting of the accounts regarding non-resident Indians who are covered under the Foreign Account Tax Compliance Act (FATCA-US person) or Common Reporting Standard (CRS) (Non-US person) on August 7, 2015.

For further information on FATCA and CRS, please visit www.incometaxindia.gov.in where Central Board of Direct taxes (CBDT) has notified due diligence and reporting rules 114F to 114H under section 285BA of Income Tax Act, 1961.

Following additional details will be mandatorily required as defined under FATCA/CRS, if not provided earlier.

• Country of Birth
• Country of residence as per tax law
• Tax Identification number (TIN)
• Foreign Address (If applicable)

It is a declaration given by the customer to Insurer informing his current residental status.

No Aadhar is not mandatory for NRI's.

NRIs can avoid paying double tax as per the Double Tax Avoidance Agreement (DTAA). Usually, Non-Resident Indians (NRI) live abroad, but earn income in India. In such cases, it is possible that the income earned in India would attract tax in India as well as in the country of the NRI’s residence. This means that they would have to pay tax twice on the same income.

The Double Tax Avoidance Agreement is a treaty signed by two countries. The agreement is signed to make a country an attractive destination as well as to enable NRIs to get relief from having to pay taxes multiple times. DTAA does not mean that the NRI can completely avoid taxes, but it does mean that the NRI can avoid paying higher taxes in both countries. DTAA does allow an NRI to cut down on their tax implications on the income earned in India. DTAA also reduces the instances of tax evasion.

DTAA, signed by India with different countries, fixes a specific rate at which tax has to be deducted on income paid to residents of that country. This means that when NRIs earn an income in India, the TDS applicable would be according to the rates set in the Double Tax Avoidance Agreement with that country.

A no PE certificate in India is a declaration form furnished by a non-resident person (individual/entity) to the Indian Tax Authorities when such person obtains income from any source in India.

For Non-Resident Indian (NRI) surcharge on TDS is levied basis the Individual's Income declaration. It is recommended to update your expected income annually.

No, you need to declare only Income taxable in India for surcharge rate calculation.

No, you need to declare only Income taxable in India for surcharge rate calculation.

Yes, Life Insurance policies are subject to TDS, if any sum received by an insured person is not exempted under Section 11 of the Indian Income Tax Act of 2025.

1. Resident Indian as per Section 393(1)(8i) of the Income Tax Act, 2025, any sum received by an insured Indian resident from an insurer under a life insurance policy shall be subject to TDS, if the said sum is not exempted under Section 11 read with Schedule II(2).
2. Non-Resident Indian as per Section 393(2)(17) of the Income Tax Act, 2025, any sum received by an insured Non-Resident Indian (NRI) from an insurer under a life insurance policy shall be subject to TDS. If not exempt under Section 11 read with Schedule II(2), a surcharge is applicable based on Net Gain + Annual Income declared by the customer to AFLI.

1. If PAN is submitted and verified, at the time of processing for Resident Indian, TDS rate @2% on Net Gain.
2. If PAN is not submitted at the time of processing for Resident Indian, TDS rate @20% applicable on Net Gain.
3. As per Income Tax notification, it is essential to link PAN and Aadhaar. If PAN is not linked to Aadhaar, PAN will become inoperative and TDS will be deducted @20% on Net Gain.
4. TDS will not be deducted if payout(s) in a given financial year is less than INR 1,00,000 at client level for Resident Indian.
5. TDS will not be applicable if there is no Net Gain during payout processing.

For Non-Resident Indian (NRI) surcharge on TDS is levied basis the Individual's Income declaration. It is recommended to update your expected income annually.

No, you need to declare only Income taxable in India for surcharge rate calculation.

No, you need to declare only Income taxable in India for surcharge rate calculation.

For NRI’s No/ Lower TDS will be deducted if they reside in countries where DTAA (Double Taxation Avoidance Agreement) benefit is available as per Section 159 of the Income Tax Act, 2025. You will be required to submit complete & valid Form 41 and Tax residency certificate with the company.

Form 121 is self-declaration forms to be submitted by Indian residents which can help a person avoid TDS in case one is not liable to pay income tax at the end of the year (i.e. if total taxable income of a person shall not exceed the basic exemption limit for that relevant Financial Year.

No, you need to declare only Income taxable in India for surcharge rate calculation.

1. Effective 1st April 2023, if PAN is not Linked with Aadhaar the same becomes inoperative.
2. The impact of In-operative PAN is on the TDS applicable at the time of all pay-outs to Non-compliant policies (Indian Nationality) i.e. If PAN is not linked with Aadhaar prior to the payout date PAN considered inoperative and TDS deducted @20% on Net Gain.

1. For Indian Nationals, TDS is not applicable on Annuity payouts.
2. For Non-Resident Indians (NRI), TDS is applicable on annuity payout amount.

TDS Certificate will be issued only if valid PAN Card is submitted prior to payout processing for Indian Nationals and Non-Resident Indians (NRI). TDS Certificate is issued every quarter i.e.

For any further assistance you can call on our Toll Free No 1800-209-0502 (Monday to Saturday, 8 am to 8 pm) or email us on support@ageasfederal.com

Top-up is a facility provided in Unit Linked Life Insurance Policies. It is an amount that can be paid by a policyholder at any point of time to increase his fund value.

1. The request can be accepted only for inforce policies
2. Date and time stamp is mandatory on the request form.
3. All top up requests need to be underwritten with respect to AML and Risk Cover as per prevailing regulations
4. Top-up premium can be paid any time during the policy term at irregular intervals besides the basic regular premium specified within the contract and is treated as a single premium. Top-up premium can be made only during the policy term provided all regular premiums have been duly paid.
5. At any point of time during the term of the contract, as long as top-up premium is less than 25% of all regular premiums paid till that date, the sum assured will not increase.
6. The balance amount of the top-up premium, over and above the 25% of all regular premiums paid till top up date, needs to have a subsequent insurance cover of minimum 1.25 times which would remain constant during the entire tenure of the policy

Top-up is a feature of your unit-linked insurance policy, which allows you to invest your surplus money in your existing policy. You can make a top-up any time during the term of the policy, as long as all due premiums have been paid. Through your Branches: Fill in your details in the Top-up section of this form and submit it at any of our branches. Click here to donwload the form https://www.ageasfederal.com/services/policy-servicing-forms. If you submit your top-up request on a working day (the day when markets are open) before 3pm, then it will be processed as per the Net Asset Value(NAV) declared on the day. If it is submitted after 3pm or on a day when markets are closed, then it will be processed on the next working day.

The following details are needed to check if you have any unclaimed amount in your policy: Policy-holder’s name, Date of birth, PAN card

How to look for an unclaimed and outstanding amount? If you are a policyholder or a beneficiary and need to know if there is any amount associated with your Ageas Federal Life Insurance policy lying unclaimed, you can check for the same by entering following details:

Step 1: Please click on https://www.ageasfederal.com/unclaimed-payouts
Step 2: Please enter details such as name (mandatory), date of birth (mandatory), PAN card details and policy number, if available.
Step 3: Click on ‘Submit’ to get details.

NACH stands for National Automated Clearing House, a system developed by the National Payments Corporation of India (NPCI) for banks. It is an electronic mode of transferring funds from your bank account.

E-NACH stands for Electronic National Automated Clearing House. It is an alternative registration process to the physical one, where the duly signed mandate application form along with the cancelled cheque needs to be submitted. All you need to do is complete a one-time authentication for the mandate registration using your Net Banking details or debit card. Subsequently, all payments will not require manual intervention.

The NACH System can be used for payment of your Life Insurance Renewal Premium.

To begin the NACH registration process, please visit our webpage or mobile application via the link :
https://mypolicy.ageasfederal.com/nach-registration

• For online registration, no documents are needed. The customer only needs to have their bank account details and net banking credentials OR debit card details handy.
• For physical NACH mandate registration, customers would be required to submit a duly filled and signed mandate application form along with a copy of a canceled cheque. Signatures should match the customer’s bank records.

The time it takes for Physical NACH registration can vary, but it usually takes a few weeks to process the application. However, online E-NACH registration is instant and real time basis.

Ageas Federal does not charge its customers for this service. However there may be nominal charges for Nach registration depending on your bank.

If your Nach registration is rejected, you should contact your bank or financial institution for the reason and guidance on reapplying if necessary.

With NACH, your payment gets settled on the same day, while ECS takes 3 to 4 days for the same. NACH features a dispute-management system, which will resolve your issues easily, while ECS has no such systems in place.

After NACH registration, we at Ageas Federal Life Insurance ensure that the required renewal premium is debited from your account on the due date. This ensures that you only need to maintain a sufficient balance in your account, and the rest will be taken care of by us.

No, there won’t be any additional charges for NACH payment. Only the due amount will get debited from your linked bank account.

Just write us on support@ageasfederal.com to re-debit the premium from your account. Alternatively, you may call our call center or contact your respective agent for the same.

Ageas Federal Life Insurance will be sending SMS notification if your NACH bounces.

You can complete this process through the Portal. First, deactivate your existing mandate using the 'Auto Debit Mandate De-Registration' option on the portal. After five working days, register the new account using the 'Auto Debit Mandate Registration' option.