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FOUR IMPACT AREAS

Sustainability at the Heart of Our Business

OUR CUSTOMERS

Product Innovation

We aim to offer customers transparent products and services that create economic and societal value, stimulating the transition towards a more sustainable and inclusive world.

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Our comprehensive product suite offers customers financial protection for themselves and their families, while effectively meeting their varying life-stage requirements.

WHAT WE ENVISION

Innovative, sustainable solutions

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In line with the methodology followed by the Ageas Group, we mapped our entire suite of products against certain criteria to identify sustainable features across the entire value chain. This zero- measurement exercise resulted in a starting point of 6% of new business premium on an Annualised Premium Equivalent (APE) basis. These identified features encourage customers to make more sustainable choices or help provide insurance solutions to the vulnerable segments of our country’s population. This zero-measurement exercise allows us to understand where we currently are so that we can finetune our existing offering and look at developing new offerings that help us to better meet our goals.

We have reviewed our entire product suite to ensure we are communicating in clear and simple language, providing our customers tools to make informed decisions and offering clear value to the customers which best serves their interests.

WHAT WE PRACTICE

Stimulating the transition to a more sustainable world

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Protection against adverse events

Insurance products and services protecting against societal challenges

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Transparency in communication

Easy to understand, fair and transparent information to customers

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Force for good

Insurance products and services incentivising responsible behaviour